Incident Post Mortem - Service Outage

Incident Date: November 26, 2025

Duration: 16:40 CET - 20:16 CET (3 hours 36 minutes)

Summary

Following a backend deployment at 16:34 CET, our services failed to return online. Investigation revealed the root cause was insufficient memory resources on our backend virtual machine, not the deployment itself.

Timeline

• 16:34 CET - Backend update deployed to production
• 16:40 CET - Services failed to come back online; incident...

Updated Nov 11 at 12:45pm CET

• Status: Monitoring - Fix Deployed
• Affected Service: User Registration
• First Detected: October 28, 2025
• Last Updated: November 11, 2025

Summary

We have successfully deployed a fix for the registration issues. You can now create new accounts again! We're keeping a close eye on things to make sure everything continues running smoothly.

What We Fixed

The registration system wasn't properly checking that your password and passwor...

We experienced a service crash and have recovered the application. We should be up and running and will continue to monitor the situation.