Incident Post Mortem - Service Outage

Incident Date: November 26, 2025

Duration: 16:40 CET - 20:16 CET (3 hours 36 minutes)

Summary

Following a backend deployment at 16:34 CET, our services failed to return online. Investigation revealed the root cause was insufficient memory resources on our backend virtual machine, not the deployment itself.

Timeline

• 16:34 CET - Backend update deployed to production
• 16:40 CET - Services failed to come back online; incident...

Updated Nov 11 at 12:45pm CET

• Status: Monitoring - Fix Deployed
• Affected Service: User Registration
• First Detected: October 28, 2025
• Last Updated: November 11, 2025

Summary

We have successfully deployed a fix for the registration issues. You can now create new accounts again! We're keeping a close eye on things to make sure everything continues running smoothly.

What We Fixed

The registration system wasn't properly checking that your password and passwor...

We experienced a service crash and have recovered the application. We should be up and running and will continue to monitor the situation.

Frontend and API recovered.

The app is back online, An endpoint seemed to have an unreachable route which caused the app to crash. We have corrected the issue and changed how we handle endpoints differently from view calls.